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WhatsApp Messaging Policy

Effective: February 18, 2026

How Go Homestays uses WhatsApp Business to communicate with guests, property owners, and partners — including opt-in, opt-out, message categories, and your rights.

1. Overview

Go Homestays, operated by Wyndor Travel Services Pvt. Ltd., uses the Meta WhatsApp Business Platform (WhatsApp Cloud API) to deliver timely, transactional, and support-related messages to guests who have made bookings, enquiries, or opted in to receive updates from us. This policy explains what messages you will receive, how we obtain your consent, and how you can opt out at any time.

By sharing your phone number on our website, at the time of booking, through an enquiry form, or in any other channel operated by Go Homestays, you agree to receive WhatsApp messages as described below, in accordance with WhatsApp's Business Terms of Service and Commerce Policy.

2. How We Obtain Your Consent (Opt-In)

We obtain your explicit opt-in to receive WhatsApp messages through one or more of the following methods, as required by WhatsApp's Business Messaging Policy:

  • Booking Form: When you complete a booking on gohomestays.in, a clearly visible checkbox or notice informs you that WhatsApp updates will be sent to the phone number provided.
  • Enquiry / Lead Forms: When you submit an enquiry or request a callback, you consent to receive WhatsApp replies from our team.
  • Verbal or Email Opt-In: If you share your number via phone, email, or customer support, we record your consent before initiating a WhatsApp conversation.
  • Click-to-WhatsApp Ads / Links: When you click a WhatsApp link (e.g., from our website, Instagram, or Google Ads) and send us a message first, you opt in to two-way communication.
  • Partner & Owner Onboarding: Property owners and partners opt in when they sign our onboarding agreement, which explicitly includes WhatsApp as a communication channel.

3. Types of Messages You May Receive

All messages sent by Go Homestays fall into one of the following WhatsApp-approved categories. Template content is pre-approved by Meta before use.

Transactional

Booking Confirmations & Reminders

Booking confirmation, payment receipt, check-in reminders, check-out reminders, and voucher delivery.

Service

Customer Support Replies

Two-way conversations where you reach out to us first, such as stay assistance, modification requests, or travel help during your stay.

Utility

Operational Updates

Property directions, Wi-Fi credentials, house rules, host contact details, cancellation updates, and refund status.

Marketing (Opt-in only)

Offers & Travel Inspiration

Seasonal offers, new property launches, curated travel recommendations. These are sent only if you have explicitly opted in to marketing communications. You may opt out at any time.

4. What We Will Never Do

  • Send unsolicited messages to users who have not opted in.
  • Sell, rent, or share your WhatsApp number with third parties for marketing.
  • Send messages outside of business hours without a legitimate transactional reason.
  • Send prohibited content (adult, gambling, weapons, illegal services, etc.) as per WhatsApp's Commerce Policy.
  • Ask for your password, OTP, or complete credit card details over WhatsApp.
  • Initiate marketing messages to users who have opted out.

5. How to Opt Out (Stop Receiving Messages)

You may stop receiving WhatsApp messages from Go Homestays at any time. We honour opt-out requests immediately.

Reply "STOP" on WhatsApp

Simply reply STOP, UNSUBSCRIBE, or OPT OUT to any WhatsApp message from us, and you will be removed from all non-essential messaging within 24 hours.

Email Us

Send a request to business@gohomestays.in with the subject "WhatsApp Opt-Out" along with your registered phone number.

Block Our Number

You can block Go Homestays directly from your WhatsApp chat settings. This will prevent all future messages.

6. WhatsApp Business Hours

Our team actively responds to WhatsApp conversations during the following hours (IST):

  • Monday – Sunday: 9:00 AM – 9:00 PM IST
  • Outside these hours, automated acknowledgements may reply, and our team will respond the next business day.
  • Transactional messages (booking confirmations, check-in reminders) are automated and may be sent within the 24-hour customer service window permitted by WhatsApp.

7. How We Handle WhatsApp Data

  • Phone Numbers: We store your phone number securely and associate it only with your booking, enquiry, or account record.
  • Message Logs: Conversation logs are retained for up to 24 months for service quality, dispute resolution, and legal compliance, after which they are anonymised or deleted.
  • Message Content: Messages you send to us are processed by our customer service team and may be used to improve our services. We do not share message content with third parties except as required to fulfil your booking (e.g., forwarding a host's contact request).
  • Meta / WhatsApp: Messages pass through Meta's WhatsApp Cloud API infrastructure and are subject to Meta's Privacy Policy.
  • No Selling: We do not sell, rent, or share your WhatsApp number or message content with advertisers or third-party marketers.

For complete information on how your personal data is handled, please read our Privacy Policy.

8. Your Rights

  • Right to Withdraw Consent: You may withdraw consent for WhatsApp communication at any time (see Section 5).
  • Right to Access: Request a copy of the WhatsApp communication data we hold about you.
  • Right to Deletion: Request deletion of your WhatsApp message history (subject to legal retention requirements).
  • Right to Rectification: Correct inaccurate phone numbers or contact information.
  • Right to Complain: Report concerns to us or to the relevant data protection authority in your jurisdiction.

9. Compliance with WhatsApp Policies

Go Homestays is committed to complying fully with:

10. Changes to This Policy

We may update this WhatsApp Messaging Policy from time to time to reflect changes in WhatsApp's platform rules, our practices, or applicable law. The latest version will always be available at gohomestays.in/whatsapp-policy. We will notify you of material changes via WhatsApp or email before they take effect.

11. Contact & Grievance Officer

For any questions, complaints, or requests regarding WhatsApp communication, please contact us:

Go Homestays — Grievance Officer

Wyndor Travel Services Pvt. Ltd.

business@gohomestays.in
+91 80 4026 5279
Response time: within 48 hours on business days

CIN: U79120HP2024OPC011287

GSTIN: 02AADCW9817F1ZC

This WhatsApp Messaging Policy should be read together with our Privacy Policy, Terms of Service, and Refund & Cancellation Policy.